Our Services

The primary design objective at any border post, is to assist with the efficiency and swiftness of traffic flow. All facilities at the ports of entry will be designed with optimised traffic flow and optimal service delivery in mind.

The service delivery objectives at Zimborders influence the design and layout of all physical facilities and infrastructure at the port of entry.

The Objectives are:

• Optimise the speed of people and vehicles traffic
• Promote tourism through efficient and pleasant customer experience
• Facilitate legal trade
• Increase international market share
• Increase border security
• Incorporate secure and efficient data collection and billing systems with seamless integration to current Government systems
• Comply with legislation
• Increase biosecurity, social security, information security and economic security

At Zimborders we aim to efficiently balance the facilitation of legitimate trade and tourism while not compromising national security. Due to the necessity for the integration of various user departments at a border post, the design element to combine administrative and other facilities for optimal workflow is a key component. International best practices indicate that the most efficient and secure site layout for a land port of entry, are based on the “island concept” with the complete separation of arriving and departing traffic.

Freight, buses, taxis, passenger vehicles and pedestrians should follow separate routes pending traffic flow conditions, so they can be vetted thoroughly by authorities. Vehicle passengers with nothing to declare should be cleared in a “toll gate” fast lane facilities.

We always aim to enhance the integrity of the border control procedures and facilitate compliance. Processing of travellers should be done in a systematic and sequential way. This system also permits a much great