Effective: April 2022
Your Privacy and Personal Information are Important to us.
We care about how your information is collected, used, stored, shared and protected.
This Privacy Policy explains our policies and practices with respect to the information – including Personal Information – we collect from, about, and concerning you through www.zimborders.com (“Website”), your use of the Beitbridge Border Post Toll Road (“Toll Road”), and your interactions with us.
Your continued use of our Website and the Toll Road constitutes your acceptance of this Privacy Policy, Terms of Use and the practices they describe. We may change or add to our Privacy Policy, so we encourage you to carefully review it periodically.
WHO WE ARE
Zimborders (which is the trading name of Andalusia Investments (Private) Limited) is the concessionaire and tolling operator authorised to levy and collect a project toll for the Beitbridge Border Post Modernisation Project on vehicles passing through the toll road of the Beitbridge Border Post (Customs Area) – an international port of entry and exit under the authority of the Republic of Zimbabwe.
In this policy Zimborders is referred to as “we”, “us” and “our”.
INFORMATION WE COLLECT
We collect a variety of information from users of our Website and the Toll Road. This information may include Personal Information. We do this as part of our general business operations, to provide services, respond to requests, offer customer support, and to fulfil legal and contractual obligations. How you interact with us will dictate the types of information we collect from or about you.
As described below:
- Information is automatically collected when you use our Website and/or the Toll Road.
- Information that you provide to us when creating or managing an Account or when communicating with us.
- We may also acquire information from other entities, including our Service Providers, third parties, government agencies.
Information Automatically Collected from You: When You Visit Our Website
When you visit our Website, certain information about you and your visit is automatically logged.
The Website may automatically collect the following information – which may include Personal Information – about your visit:
- Information sent by your browser whenever you visit our Website [for example, your computer’s Internet Protocol (“IP”) address, the type of operating system and web browser you use, and related information].
- Certain information about your activities on our Website (such as the pages you visit, the time and date of your visit, the time spent on those pages, and other statistics).
For additional detail on how we may collect information automatically, please review the Cookies and Similar Technologies section below.
Information Automatically Collected from You: When You Use The Toll Road
When you use the Toll Road, we will automatically collect certain information, which may be Personal Information, including:
- The date and time you used the Toll Road
- Vehicle classification information, such as axle count, to determine toll rate
- Vehicle type information (such as motor vehicle or truck)
- Photographs of your vehicle in order to capture license plate images (which may also identify the vehicle’s make, model, colour, license plate number, and country of origin).
- The name and address of the registered owner of a vehicle, along with the vehicle make, model, and year (when attempting to collect a toll and/or processing/confirming pre-payment).
Information You Provide Directly to Us
Through your use of our Website and interactions with us – including creating or managing an Account or contacting us – you may provide us with the following categories of information, which may include Personal Information, such as:
- Identifiers like your name and other similar information (for example, first and last names, email address[es], mailing address[es], phone number[s]).
- Names of individuals you authorize to manage, give, and/or receive information regarding your account and transactions.
- Account numbers as assigned by us.
- Transaction and payment information (described in detail in the Information About Your Transactions with Us section below).
- Information about the vehicle you would like registered to your account (for example, the vehicle type, license plate number, country of registration, year, make, model, colour).
- Data entered when paying and/or calculating a toll on our Website or App.
- Responses to surveys and promotional events (such as responses to questions and interactions with us on social medial or through surveys we may provide to you).
- Correspondence and communications information (for example, we will keep records of information provided by you when you contact us, including audio and electronic information).
For purposes of operation and management of the Toll Road, including facilitating the processing of toll transactions, we may also gather alternate addresses and alternate contact information. On our behalf, third parties may gather alternate addresses, alternate contact information.
Information About Your Transactions with Us
When you make a payment to us, we collect your payment and use information, such as the date, type, amount, and category of any payment. Additionally, when you provide financial, credit or debit card payment information, we collect relevant data for processing payment, such as your name, billing address, account number and card number, and expiration date.
When our system processes a transaction to your Account, the transaction records show usage of the Toll Road by vehicle license plates registered to your Account or their use on parking facilities, including information identifying the location, the date and the time the transaction occurred, and the toll amount.
INFORMATION STORAGE AND RETENTION
We process and store data in Zimbabwe and in other locations for processing, back-up and recovery purposes. If you live outside of Zimbabwe, you understand and agree that we may transfer your Personal Information to the Zimbabwe. Our Website and the Toll Road’s operations are subject to Zimbabwean laws, which may not afford the same level of protection as those in your country.
We will retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Please note that retention periods may vary (usually between 18 and 54 months) depending on the type of information, how it is used, and relevant legal requirements in accordance with applicable law.
HOW WE USE THE INFORMATION WE COLLECT
Depending on how you interact with us, we may use all, some, or none of the information collected from or concerning you, your owned or rented vehicle(s), or your computer or device for the following purposes:
- Perform our services, including maintaining or servicing accounts, providing customer services, processing transactions, verifying information, and providing the Toll Road services.
- Accounting, enforcement, operation, and management of the Toll Road.
- Understand how users are engaging with us and improve our products or services.
- Communicate with you.
- Performing our contractual obligations to you as a user of our services.
- Detecting security incidents and protecting Zimborders against malicious, deceptive, fraudulent, or illegal activity, including identity theft.
The information we collect is used to understand how users are engaging with us, to generate analysis and data for The Toll Road.
Where you are a subscriber to our electronic toll collection system and have provided your express, written consent, Zimborders may, either directly or through a Service Provider, communicate information about products and services offered by Zimborders using your name, address, and electronic mail address.
HOW WE DISCLOSE INFORMATION WE COLLECT
We do not sell or otherwise monetize your Personal Information. We may share your information with our Service Providers, and other third parties to help us maintain and operate our Website, manage the Toll Road and related services, and otherwise facilitate the processing and enforcement of toll transactions. We may also share your information where required to do so by law.
The Entities We May Disclose Information To
As part of the provision of our services, the operation of our Website, and to process payment of toll transactions, we may, depending on the circumstances and transactions involved, disclose information, including Personal Information, to:
- Service Providers
- Financial institutions (such as our bank and merchant processor)
- Parking entities
- Government agencies
We may share your Personal Information with third parties when you separately consent, direct, or request such sharing, as permitted under applicable law.
Information We Disclose
In order to provide you with services related to the Toll Road, our Website, and other services, we disclose Personal Information to our Service Providers, government entities, and other third-party entities. We disclose the following categories of information, including Personal Information:
- Identifiers like your name and other similar information (for example, an email address, mailing address, or phone number).
- License plate information (such as license plate number, country, type, and front and rear images of the license plates).
- Vehicle information (for example, the vehicle’s make, model, year, colour, number of axles, and vehicle type [for example motorcycle or clean air vehicle]).
- Payment information (for example, credit card type, credit card number, expiration date, amount of the transaction, payment due, payment due date, outstanding balance, and transaction date and time).
- Account information (such as account type, account number, account balance, vehicle registration number[s], and/or vehicle[s] associated with an account number).
- Information related to use of toll facilities (for example, toll amount due, transaction date/time, and the route, lane, or toll point used).
- Information related to unpaid tolls/violations (such as vehicle registration number, toll and penalty amount due, amount paid, transaction date/time, noting the route, lane, or toll point used).
Disclosure Required by Law
We may disclose Personal Information pursuant to a request from law enforcement or pursuant to other legal or regulatory processes or requests, or as otherwise required by the law.
To the extent legally authorized, we may share your information with third party entities such as:
- Contractors facilitating the operation and management of the Toll Road
- Entities or individuals that facilitate the collection and enforcement of tolls and penalties that you incurred or for which you are responsible
- Entities or individuals that facilitate communications with you
COOKIES AND SIMILAR TECHNOLOGIES
Our Website may place a “cookie” on your computer in order to allow you to use the Website. A “cookie” is a piece of data stored on the user’s device, containing information about the user’s access and/or browsing history of a website. A cookie file contains information that can identify information such as the IP address of the computer and network that a visitor uses to browse the Website, network traffic patterns, and browser software and operating system versions in order to customize the browsing experience and functionality of the Website. Cookies are stored on your device, not on our Website. Most cookies are “session cookies,” meaning they are automatically deleted at the end of a session and do not retain information for use by other websites you may visit. We may also use “web beacons” or “pixel tags” to compile usage information related to your access and/or use of our Website in order to understand the most frequently used portions or features. We may use certain third-party services, such as Google Analytics, to help us analyse how people use the website. We use this information to evaluate your and other users’ use of the website, to compile reports on website activity, and to provide other services relating to website activity, events, and Internet usage. To find out more about Google Analytics’ privacy principles, visit the Google Analytics Privacy page at https://support.google.com/ analytics/answer/6004245?hl=en
Some web browsers may have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain functions of our Website or it may not perform as expected.
SOCIAL MEDIA SHARING
The Website may offer social sharing features or other integrated tools, which let you share information you provide via the Website with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature.
The fact that we link to or provide integrated tools for sharing with social media sites is not an endorsement, authorization, or representation of our affiliation with that social media site, nor is it an endorsement of their privacy or information security policies or practices. The collection or processing of your information as a result of any social sharing is governed by the agreements and privacy policies of such other social platform, not us, and you should review and approve your information, rights and preferences with such other platform(s).
ABOUT THE PRIVACY POLICY AND HOW WE WILL NOTIFY YOU OF ANY MATERIAL CHANGES TO IT
Our Privacy Policy may be accessed on the homepage of the Website, or by email upon request. We reserve the right to modify the Privacy Policy at any time. If we make material changes to the Privacy Policy, we will notify you by means of a notice posted on the home page of the Website, via email or mail, as available, or any combination thereof.
GLOSSARY
Zimborders: a privately incorporated company in accordance with the laws of Zimbabwe, Andalusia Investments (Private) Limited trading as Zimborders, the authorised toll operator of the Beitbridge Border Post Toll Road.
Personal Information: As used in this policy, Personal Information means any information that relates directly or indirectly to an identified or identifiable individual. (Please note that this definition is provided solely for purposes of giving notice to individuals of the information that we may collect. It is not an admission that the information actually constitutes Personal Information for any other purpose or under any particular law.)
Service Providers: Zimborders relies on third party vendors (such as companies that specialize in IT service management, information management, mailing services, image review, credit card processing) and other entities to provide support and assistance for its general operations, financial operations, other operations, enforcement, management, and any products or services it may offer.
The Toll Road: The Beitbridge Border Post Modernisation Project, located within the Beitbridge Border Customs Area of the Republic of Zimbabwe, which toll road is operated by Zimborders.
Website: zimborders.com, which is operated by Zimborders.